Business Telephony & Phone Systems
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What's the best phone system for your small business?
Take a look at some of the powerful features included with the Virtual PBX and make the decision for yourself.
The Virtual PBX phone system can provide any small business with an advanced call-management system with a myriad of features designed to streamline your communications. Here are 5 helpful features that make the Virtual PBX the best phone system for small business:
Customer service is more than just a good phone manner. It’s responding to enquiries promptly and providing customers with the information they need, when they need it. However this doesn’t mean you have to employ a new receptionist to field your incoming enquiries.
Auto-attendant allows you to set up a voice menu that can answer customer calls immediately, pointing them in the right direction according to their enquiry (1 for sales, 2 for accounts). Even if you’re still operating from your home office, auto-attendant can help any business present as a bigger, more professional operation.
2. Time-of-day routing
Once you’ve set up your auto-attendant, you can then program these routing options according to the day of the week or the time of day. Let’s say you’re in the office between 9am and 5pm Monday to Friday. Between these hours you take both sales and accounts enquiries at your desk. After these hours you can still take important sales enquiries over your mobile, but without your computer in front of you, you can no longer perform account related enquiries.
Using Time of day routing in conjunction with the auto-attendant will allow you to divert sales enquiries to your mobile between 5pm until 8pm (or any hours of your choosing) while accounts enquiries can be forwarded to your voicemail.
3. Hunt groups
Even with the auto-attendant and time-of-day routing funnelling enquiries to the right destination, there may not always be someone on the other end to pick up the phone. Setting up a hunt group allows an incoming call to ring each staff member in sequence until the call is answered.
So if one of your staff is busy or the call goes unanswered, the call will attempt to reach the next staff member in sequence. Hunt groups can incorporate office handsets, home office phones or business mobiles.
When you’re at capacity, sometimes it’s inevitable to put your customers on hold. To make this a more enjoyable experience for your customers, you can choose to play our royalty-free classical default music while they wait.
Alternatively you can use this time to market to your callers. Record your own advertisements and send it in to us as a PCM audio file to be played while your customers are waiting. MyNetFone does not provide recording services.
If all else fails and you can’t take a call, your customers can always leave a voicemail. You can opt to have these voicemail's forwarded to your email as an audio file (.WAV format). Listen to your voicemail from anywhere with internet access and respond to important enquiries you might have missed.