We work with you at a business level, taking time to understand the unique aspects of your business so we can strategically position you to get the best out of your technology.
Our Devonport based Help Desk team provide plans with unlimited telephone, remote and on-site support for you and your team, getting you back on track as quickly as possible.
Highly-skilled technicians can be contacted via phone or email and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.
Server, Network and Backup Monitoring.
Knowing that all your support issues, backups and network security are covered for a fixed cost provides peace of mind for you an incredible value for your organisation.
Our Support Agent keeps watch over your systems 24/7, and we step in the moment we discover anything amiss. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response to onsite support as necessary.
In most instances, you won’t know there was ever an issue.
Desktop Monitoring and Maintenance.
Our advanced maintenance service for desktops monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all — quietly and in the background while your employees remain productive.
Change is almost continuous with IT. New users or devices, cloud providers, demands from customers and software vendors have driven many organisations into landscapes that can be difficult to understand and even harder to support.
We offer a full range of services for organisations of different sizes. We provide clear and transparent reporting and the ability to size the support requirements to your budget and operational needs. As we work in a diverse range of customers and environments, we have the flexibility to cover both on-premise and remote or cloud support. We have the ability to interact with your current IT team and providers to plug skills shortages to deliver the best outcomes for your end-users.
While being able to provide excellent remote services – we still love to come to your business and work with on-premise models to manage hardware, software and some business services when you don’t have flexibility or nimbleness to adopt the cloud. Traditional managed service providers (MSP’s) are often focussed on per device models, we focus on a person and cover all their devices.
More go. Less no.
Neveco offers smarter and practical business solutions, assisted by our long time partnerships with HP and Microsoft.